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Don’t let a minor issue turn into a major dispute
Labour Bulletin | 28 January, 2010 | Hot Topics:
Dear Reader
I hope that 2010 has started well for you and that it’s going to be a bumper year for all of us, with many good spin-offs from the soccer World Cup.
Don’t let a minor issue turn into a major dispute
I’m sure you agree your year will be better if you can minimise disputes with your employees. One way of doing this is to make sure you have an effective grievance procedure in place.
What your grievance procedure should achieve
Your grievance procedure must provide a formal structure through which an employee or group of employees can raise any complaint or let you know if they are dissatisfied with anything.
Your grievance procedure must...
- Ensure you resolve complaints internally if at all possible – you don’t want issues of employee dissatisfaction to become public knowledge if you can help it, as this can be bad for business;
- Achieve a solution that satisfies both you and your employee;
- Resolve grievances as quickly as possible and at the lowest level possible;
- Avoid grievances escalating to a higher level unless they can’t be resolved at a lower level. You don’t want to take up the time of senior managers if you don’t have to;
- Provide protection for employees against any form of unfair treatment or victimisation in the workplace, and by doing this lessen the risk of expensive disputes.
Read all about grievance policies and procedures in our next update in your Labour Law for Managers Handbook. It includes a sample grievance policy and procedure so you can check whether yours meets all our recommendations and make changes if you need to. If you don’t have one at all you can use this guide to help you get started.
Susan’s thought for 2010
My thought for the year is that we should focus on doing the things that are most important (whether in life in general or in our business), even if that means having to give up some good things. And make sure you enjoy at least one thing in every day.
As always, we plan to keep you up to date and ahead of the game in 2010!
Until next month...
Susan Stelzner
Editor-in-chief
Labour Law for Managers Practical Handbook
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Editors note
Michelle Govender
Labour Bulletin Editor
The Labour Bulletin team speaks to subscribers every week on landmark labour events and offer valuable and practical information from the Handbook, from questions and answers and from our experts that subscribers can use now to benefit their business.
